ServiceNow AI Brand Visibility (December, 2025)

ChatGPT Visibility Report

AI Brand Visibility for ServiceNow (servicenow.com) indicates a developing but still below-target level of exposure in AI results, with digital workflow automation solutions currently at the top of the list on a Visibility Index of 99, an average rank of 1.0, and discovery close to 100%. Across all 5 entities linked to ServiceNow, the average Visibility Index is about 61, with solid LLM confidence at roughly 71% and solid brand discovery around 70%. For the top entity digital workflow automation solutions, AI responses show very strong confidence at about 100% and very strong brand match near 100%, indicating strong visibility quality for the strongest touchpoint. Another key entity, cloud-based business processes, holds a strong Visibility Index of 97 with very strong discovery (about 100% of responses) and very strong confidence near 94%. Another key entity, it service management software, holds a below target Visibility Index of 62 with solid discovery (about 75% of responses) and very strong confidence near 100%. In summary, the patterns here show how ServiceNow is interpreted by large language models and provide a roadmap for where to deepen or rebalance AI exposure.

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Company Name: ServiceNow

Website: servicenow.com

Stock Symbol: NOW

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Digital Workflow Automation Solutions IT Service Management Software Cloud-based Business Processes Enterprise Resource Planning Tools Customer Experience Enhancement Techniques See More Entities

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RankLens measures how visible a brand is inside large language models (LLMs). It runs controlled sampling of AI responses, tracks where and how often your brand is mentioned, and normalizes the results into a Visibility Index so you can benchmark and track AI brand presence over time. RankLens is based on Entity-Conditioned Probing + Resampling principles.

Rank (Avg)

Average ranking position of the entity across all sampling iterations (lower is better).

LLM Confidence

The normalized confidence score the LLM reports for its answers including your brand.

Brand Appearance (SoV)

How many times the brand or website appears in the sampled responses out of total iterations. Share of Voice (SoV): % of all responses the AI assigned to a brand compared to all other brands.

Brand Discovery

The probability (as a percentage) that the brand appears in an LLM response for the tested entities.

Brand Target

A normalized measure based on confidence interval width showing how tightly focused the LLM responses are on the brand.

Brand Match

Accuracy of matching the results to the intended brand name or website.

Visibility Index

An overall score out of 100 combining probability, confidence, and targeting to summarize AI brand visibility.

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