Salesforce AI Brand Visibility (December, 2025)

ChatGPT Visibility Report

AI Brand Visibility for Salesforce (salesforce.com) shows a developing but still below-target level of exposure in AI results, led by marketing campaign management platform with a Visibility Index of 96, an average rank of 2.0, and discovery in about 100% of sampled responses. Across all 5 entities linked to Salesforce, the average Visibility Index is about 63, with solid LLM confidence at roughly 75% and solid brand discovery around 70%. For the top entity marketing campaign management platform, AI responses show very strong confidence at about 90% and moderate brand match near 55%, indicating strong visibility quality for the strongest touchpoint. Cloud-based software solutions also contributes to the brand’s footprint, with a Visibility Index of 94, very strong discovery close to 100% and very strong confidence around 85%. Another key entity, customer relationship management tools, holds a below target Visibility Index of 62 with solid discovery (about 75% of responses) and very strong confidence near 100%. In summary, the patterns here show how Salesforce is interpreted by large language models and provide a roadmap for where to deepen or rebalance AI exposure.

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Company Name: Salesforce

Website: salesforce.com

Stock Symbol: CRM

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Customer relationship management tools Cloud-based software solutions Sales automation and analytics Marketing campaign management platform Business process optimization services See More Entities

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RankLens measures how visible a brand is inside large language models (LLMs). It runs controlled sampling of AI responses, tracks where and how often your brand is mentioned, and normalizes the results into a Visibility Index so you can benchmark and track AI brand presence over time. RankLens is based on Entity-Conditioned Probing + Resampling principles.

Rank (Avg)

Average ranking position of the entity across all sampling iterations (lower is better).

LLM Confidence

The normalized confidence score the LLM reports for its answers including your brand.

Brand Appearance (SoV)

How many times the brand or website appears in the sampled responses out of total iterations. Share of Voice (SoV): % of all responses the AI assigned to a brand compared to all other brands.

Brand Discovery

The probability (as a percentage) that the brand appears in an LLM response for the tested entities.

Brand Target

A normalized measure based on confidence interval width showing how tightly focused the LLM responses are on the brand.

Brand Match

Accuracy of matching the results to the intended brand name or website.

Visibility Index

An overall score out of 100 combining probability, confidence, and targeting to summarize AI brand visibility.

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