Macy's AI Brand Visibility (December, 2025)

ChatGPT Visibility Report

AI Brand Visibility for Macy's (macysinc.com) reflects a developing but still below-target level of exposure in AI results, where fashion and home goods retail is the strongest entity with a Visibility Index of 94, typical rank around 4.0, and appearing in roughly 100% of AI replies. Across all 5 entities linked to Macy's, the average Visibility Index is about 66, with solid LLM confidence at roughly 63% and solid brand discovery around 75%. For the top entity fashion and home goods retail, AI responses show very strong confidence at about 85% and very strong brand match near 100%, indicating strong visibility quality for the strongest touchpoint. In addition, online and in-store services shows above average visibility, combining a Visibility Index of 89 with very strong discovery near 100% and solid confidence near 69%. Seasonal sales and promotions also contributes to the brand’s footprint, with a Visibility Index of 86, very strong discovery close to 100% and solid confidence around 60%. Taken as a whole, these findings give Macy's a concrete view of where AI models recognise the brand today and where targeted improvements can deliver the most lift.

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Company Name: Macy's

Website: macysinc.com

Stock Symbol: M

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Relevant Entities

Department store shopping experience Fashion and home goods retail Seasonal sales and promotions Omnichannel customer engagement strategy Online and in-store services See More Entities

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RankLens measures how visible a brand is inside large language models (LLMs). It runs controlled sampling of AI responses, tracks where and how often your brand is mentioned, and normalizes the results into a Visibility Index so you can benchmark and track AI brand presence over time. RankLens is based on Entity-Conditioned Probing + Resampling principles.

Rank (Avg)

Average ranking position of the entity across all sampling iterations (lower is better).

LLM Confidence

The normalized confidence score the LLM reports for its answers including your brand.

Brand Appearance (SoV)

How many times the brand or website appears in the sampled responses out of total iterations. Share of Voice (SoV): % of all responses the AI assigned to a brand compared to all other brands.

Brand Discovery

The probability (as a percentage) that the brand appears in an LLM response for the tested entities.

Brand Target

A normalized measure based on confidence interval width showing how tightly focused the LLM responses are on the brand.

Brand Match

Accuracy of matching the results to the intended brand name or website.

Visibility Index

An overall score out of 100 combining probability, confidence, and targeting to summarize AI brand visibility.

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