Citizens Financial Group AI Brand Visibility (February, 2026)

ChatGPT Visibility Report

AI Brand Visibility for Citizens Financial Group (citizensbank.com) indicates an extremely low level of exposure in AI results, with personal banking services currently at the top of the list on a Visibility Index of 85, an average rank of 13.0, and discovery close to 100%. Across all 5 entities linked to Citizens Financial Group, the average Visibility Index is about 17, with very limited LLM confidence at roughly 11% and limited brand discovery around 20%. For the top entity personal banking services, AI responses show moderate confidence at about 56% and very strong brand match near 100%, indicating above average visibility quality for the strongest touchpoint. In summary, Citizens Financial Group has limited current reach inside AI systems, making this a baseline from which to track gains as optimization work is rolled out.

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Company Name: Citizens Financial Group

Website: citizensbank.com

Stock Symbol: CFG

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Personal banking services Investment management solutions Home mortgage options Small business loans Online financial tools See More Entities

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RankLens measures how visible a brand is inside large language models (LLMs). It runs controlled sampling of AI responses, tracks where and how often your brand is mentioned, and normalizes the results into a Visibility Index so you can benchmark and track AI brand presence over time. RankLens is based on Entity-Conditioned Probing + Resampling principles.

Rank (Avg)

Average ranking position of the entity across all sampling iterations (lower is better).

LLM Confidence

The normalized confidence score the LLM reports for its answers including your brand.

Brand Appearance (SoV)

How many times the brand or website appears in the sampled responses out of total iterations. Share of Voice (SoV): % of all responses the AI assigned to a brand compared to all other brands.

Brand Discovery

The probability (as a percentage) that the brand appears in an LLM response for the tested entities.

Brand Target

A normalized measure based on confidence interval width showing how tightly focused the LLM responses are on the brand.

Brand Match

Accuracy of matching the results to the intended brand name or website.

Visibility Index

An overall score out of 100 combining probability, confidence, and targeting to summarize AI brand visibility.

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