Southwest Airlines AI Brand Visibility (February, 2026)

ChatGPT Visibility Report

AI Brand Visibility for Southwest Airlines (southwest.com) shows a developing but still below-target level of exposure in AI results, led by frequent flyer rewards program with a Visibility Index of 97, an average rank of 4.0, and discovery in about 100% of sampled responses. Across all 5 entities linked to Southwest Airlines, the average Visibility Index is about 70, with solid LLM confidence at roughly 74% and solid brand discovery around 75%. For the top entity frequent flyer rewards program, AI responses show very strong confidence at about 95% and very limited brand match near 19%, indicating strong visibility quality for the strongest touchpoint. Another key entity, family-friendly airline policies, holds a strong Visibility Index of 97 with very strong discovery (about 100% of responses) and very strong confidence near 93%. Domestic and international flights also contributes to the brand’s footprint, with a Visibility Index of 94, very strong discovery close to 100% and very strong confidence around 85%. In summary, the patterns here show how Southwest Airlines is interpreted by large language models and provide a roadmap for where to deepen or rebalance AI exposure.

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Company Name: Southwest Airlines

Website: southwest.com

Stock Symbol: LUV

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Relevant Entities

Low-cost air travel options Domestic and international flights Frequent flyer rewards program Online ticket booking services Family-friendly airline policies See More Entities

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RankLens measures how visible a brand is inside large language models (LLMs). It runs controlled sampling of AI responses, tracks where and how often your brand is mentioned, and normalizes the results into a Visibility Index so you can benchmark and track AI brand presence over time. RankLens is based on Entity-Conditioned Probing + Resampling principles.

Rank (Avg)

Average ranking position of the entity across all sampling iterations (lower is better).

LLM Confidence

The normalized confidence score the LLM reports for its answers including your brand.

Brand Appearance (SoV)

How many times the brand or website appears in the sampled responses out of total iterations. Share of Voice (SoV): % of all responses the AI assigned to a brand compared to all other brands.

Brand Discovery

The probability (as a percentage) that the brand appears in an LLM response for the tested entities.

Brand Target

A normalized measure based on confidence interval width showing how tightly focused the LLM responses are on the brand.

Brand Match

Accuracy of matching the results to the intended brand name or website.

Visibility Index

An overall score out of 100 combining probability, confidence, and targeting to summarize AI brand visibility.

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